Blog & Resources

Messages reach WhatsApp but never appear in Bitrix24 Open Lines? Seven real causes, in the order we check them in production — including two silent ones.

The WhatsApp Business API only lets you block people who messaged you in the last 24 hours — and a 200 response can still mean nobody got blocked. Here's the full picture.

Trigger approved WhatsApp templates from Bitrix24 automation rules: template approval, mapping template variables to CRM fields, and the pitfalls that get messages rejected.

WhatsApp username reservations opened on June 29, 2026. Here's every way to claim yours — from the app, WhatsApp Manager, or the API — plus the format rules.

Make your WhatsApp number appear as a click-to-chat button in the Bitrix24 website widget. Step-by-step setup, why it shows blank, and the fix.

Discover proven automation strategies that successful businesses use to handle WhatsApp customer service efficiently. Reduce response times while maintaining personal touch.

Step-by-step guide to installing WASync, connecting your WhatsApp number to Bitrix24 CRM, and managing conversations from Open Lines.