Blog & Resources
Tips, guides, and best practices for WhatsApp Business and Bitrix24 integration
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User Guide
Best Practices
Troubleshooting
Deep Dive
User Guide
How to Connect WhatsApp to Bitrix24 with WASync
Install WASync, connect a WhatsApp number to Bitrix24 by QR or the official API, and route chats through Open Lines and the CRM widget.
WhatsApp
Bitrix24
Integration
Jul 5, 2026
8 min read
Best Practices
WhatsApp Automation Best Practices for Bitrix24
WhatsApp automation best practices for Bitrix24 CRM: opt-in, the 24-hour window, chatbot qualification, human handover, permissions, and measuring results.
WhatsApp Business
Automation
Bitrix24
Jul 4, 2026
8 min read
Troubleshooting
WhatsApp Messages Not Showing in Bitrix24 Open Lines? Work Through This Checklist
Messages reach WhatsApp but never appear in Bitrix24 Open Lines? Seven real causes, in the order we check them in production — including two silent ones.
Bitrix24
Open Lines
WhatsApp
Jul 2, 2026
5 min read
Deep Dive
Blocking a User on the WhatsApp Business API: the 24-Hour Rule Nobody Mentions
The WhatsApp Business API only lets you block people who messaged you in the last 24 hours — and a 200 response can still mean nobody got blocked. Here's the full picture.
WhatsApp Business API
Block Users
Spam
Jul 2, 2026
5 min read
User Guide
Send WhatsApp Template Messages from Bitrix24 Workflow Robots
Trigger approved WhatsApp templates from Bitrix24 automation rules: template approval, mapping template variables to CRM fields, and the pitfalls that get messages rejected.
Bitrix24
WhatsApp Templates
Workflow Robots
Jul 2, 2026
5 min read
User Guide
How to Reserve Your WhatsApp Business Username (Before Someone Else Does)
WhatsApp username reservations opened on June 29, 2026. Here's every way to claim yours — from the app, WhatsApp Manager, or the API — plus the format rules.
WhatsApp
Username
WhatsApp Business API
Jul 2, 2026
6 min read
User Guide
Add WhatsApp to Your Bitrix24 Website Widget
Make your WhatsApp number appear as a click-to-chat button in the Bitrix24 website widget. Step-by-step setup, why it shows blank, and the fix.
Bitrix24
WhatsApp
Website Widget
Jun 24, 2026
6 min read
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