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Privacy Policy

Last updated: January 15, 2025

Introduction

Welcome to WASync ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our WhatsApp-Bitrix24 integration service.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Email address, name, company name
  • Payment Information: Billing address, payment method details (processed securely by our payment provider)
  • Communication Data: Messages you send through our support channels

1.2 Information We Collect Automatically

  • Usage Data: How you interact with our service, features used, time spent
  • Device Information: Browser type, operating system, IP address
  • Cookies and Tracking: We use cookies to enhance your experience

1.3 WhatsApp Integration Data

  • Message Content: WhatsApp messages sent and received through your connected account
  • Contact Information: Phone numbers and names from your WhatsApp contacts
  • Media Files: Images, videos, and documents shared via WhatsApp

2. How We Use Your Information

We use your information to:

  • Provide and maintain our WhatsApp-Bitrix24 integration service
  • Process your transactions and send billing information
  • Send you service updates, security alerts, and support messages
  • Respond to your requests and provide customer support
  • Improve our service and develop new features
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

3. Data Storage and Security

3.1 Where We Store Your Data

Your data is stored on secure servers within the European Union. We use industry-standard encryption to protect data in transit and at rest.

3.2 Security Measures

  • End-to-end encryption for WhatsApp messages
  • Secure HTTPS connections for all data transmission
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Employee training on data protection

3.3 Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for 30 days for backup purposes, then permanently delete it.

4. Data Sharing and Disclosure

4.1 We Share Data With:

  • Bitrix24: To sync WhatsApp messages with your CRM (as per your configuration)
  • WhatsApp Business API: To send and receive messages on your behalf
  • Payment Processors: To process your payments securely
  • Analytics Providers: To understand service usage (anonymized data only)

4.2 We DO NOT:

  • Sell your personal data to third parties
  • Share your data for marketing purposes without consent
  • Access your WhatsApp messages except for technical support (with your permission)
  • Use your data to train AI models or for purposes unrelated to our service

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

5. Your Rights (GDPR)

If you are in the European Economic Area, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restriction: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to certain data processing activities
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@wasync.app

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

  • Essential Cookies: Required for service functionality
  • Analytics Cookies: Help us understand how you use our service (Microsoft Clarity, Vercel Analytics)
  • Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

7. Third-Party Services

Our service integrates with:

These third parties have their own privacy policies. We recommend reviewing them.

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us immediately.

9. International Data Transfers

While we primarily store data in the EU, some data may be transferred to service providers in other countries. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service. Continued use after changes indicates acceptance.

11. Contact Us

If you have questions about this privacy policy or our data practices:

12. Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at dpo@wasync.app

13. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

This privacy policy was last updated on January 15, 2025. Previous versions are available upon request.

Have questions about privacy? Contact us