Credipro: WhatsApp Sales Moved into Bitrix24 in Two Weeks

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Credipro, part of Grupo Universo, is a lender in Paraguay. Its sales run on WhatsApp: ads in several cities bring people into a chat, and advisors qualify and close in Bitrix24.

In October 2026 Credipro moved three WhatsApp Business API numbers and 70 advisors from another connector to WASync. The numbers stayed the same, and customers never saw a pause.

The first two weeks on WASync

• 37,000+ WhatsApp messages handled inside Bitrix24
• 1,600+ leads created automatically from conversations
• 10 chat flows greeting every ad click within seconds, 24/7
• One lead per number, one owner per conversation, with sequential pipeline stages

The figures come from WASync for 24 October to 6 November 2026 and are published with Credipro's approval.

What the move looked like

Same numbers, no pause. The three numbers were brought over with WASync's "bring your number" wizard. Customers kept writing to the numbers they already knew.

Every ad click answered at once. Chat flows start from the ad a person tapped, ask the first questions, and hand the conversation to an advisor. They run at night and on weekends as well.

Chat flows on Smart Process items. Credipro's team pointed out one thing they find especially useful: a chat flow can be connected directly to a Smart Process (SPA) in Bitrix24, not only to leads and deals.

One owner per conversation. Each number creates its own lead, each conversation has one responsible advisor, and deals move through the pipeline one stage at a time.

Automation from the pipeline. Bitrix24 automation rules send WhatsApp messages and approved templates when a deal reaches a stage.

Requests on Tuesday, in the product by Thursday

What I enjoyed most in this rollout: what the team asked for on Tuesday was in the product by Thursday. Three examples that are now standard for every WASync customer:

• Recipient number per automation rule. The rule can write to the mobile, work or another number of the client, or to a number kept in a specific field.
• A send queue for large batches. When Bitrix24 limits a big batch of automation runs, the messages wait in a queue and go out at a safe pace.
• Open-deal matching per number. A client who writes to a number and already has an open deal is attached to that deal and routed to its advisor.

Their questions made WASync better for every customer. Thank you, Credipro, for the trust and the precision of your requests.

Moving from another WhatsApp connector?

If your WhatsApp already runs in Bitrix24 through another tool, you can keep your number. Connect WhatsApp to Bitrix24 shows the steps, and the trial is free.