Everything You Need to Connect WhatsApp with Bitrix24
Built by Bitrix24 integration experts. WASync connects your WhatsApp number to Bitrix24 by QR or the official WhatsApp Business API (Meta), mirrors conversations into Open Lines and the CRM widget, and adds AI-generated messages inside Bitrix24 robots — included on every plan, from €15/month.
- Instant message delivery from WhatsApp to Bitrix24 CRM
- Send messages from Bitrix24 to any WhatsApp contact
- Preserve full conversation history in CRM
- Support for all message types (text, emojis, formatting)
- Question, Message, Router, Set Field and Escalate blocks you snap together visually
- Save customer answers directly into CRM fields on the lead, deal or contact
- Move deals through pipeline stages automatically as the conversation progresses
- Hand the chat to a human operator at any moment — with the full history attached
- Trigger WhatsApp messages from any Lead or Deal workflow stage
- Send plain text, AI-generated messages, or Meta-approved templates via Bitrix24 robots
- Auto-send or queue messages for a human to approve
- Automatically create leads from WhatsApp conversations
- Link messages to existing contacts, deals, and companies
- Update CRM fields based on WhatsApp interactions
- Access full customer context during conversations
- Messages and media flow both ways between the WhatsApp group and Bitrix24
- The whole team follows group conversations without touching a phone
- Group history stays searchable inside Bitrix24
- Record and send WhatsApp voice messages from the widget
- Images, documents, audio and video in both directions
- Voice notes are converted so they play natively in WhatsApp
- Media lands on the deal timeline alongside the conversation
- Reserve and manage your business @username without leaving Bitrix24
- Pick from Meta's reserved suggestions for the best approval odds
- Block or unblock numbers — the block list stays in live sync with Meta
- Clear reasons when a block is refused (like WhatsApp's 24-hour rule)
- Grant WhatsApp connections per user with granular permissions
- Multiple team members work the same number without conflicts
- API keys and tokens stored encrypted (AES-256-GCM)
- GDPR-compliant data handling
Bitrix24 robots, AI-powered
Drop the WASync robot into any Lead or Deal workflow. It generates a message and sends it via your linked WhatsApp number.
Bring your own AI key
OpenAI, Anthropic, or Google. Encrypted at rest with AES-256-GCM, never logged. You pay your AI provider directly — no markup from us.
Prompt templates with CRM variables
Drop in lead source, deal stage, contact name, custom fields, and more. System instructions, output language, and per-automation model overrides are fully supported.
Auto-send or confirm-first
Let the robot send automatically, or queue messages for a human to approve before they go out. Live preview before saving.
Use cases: Facebook Lead Ads first-touch, sales follow-ups, multilingual support, post-purchase reminders.
See pricingAdditional Benefits
Ways to connect
By QR with your existing number, or the official WhatsApp Business API (Meta)
WhatsApp QR from €15/mo
€12.50/mo on annual billing — pay 10 months, get 2 free
WhatsApp Business API from €25/mo
Bring your own OpenAI, Anthropic, or Gemini key
Free Trial
Test all features risk-free for 7 days
See WASync in action
How do you connect WhatsApp numbers to Bitrix24?
WASync gives you two ways to connect, and you can mix them freely. Link an existing number by QR — WASync pairs it as a Linked Device (WAPP), just like WhatsApp Web, and it is live in seconds with no migration. Or connect Meta's official WhatsApp Business API (WABA) when you need approved message templates, proactive outreach, and no dependency on a phone staying online. Both connection types run side by side inside the same Bitrix24 account, and there is no limit on how many numbers you add. Each connection maps to a Bitrix24 Open Line, so every inbound and outbound message is threaded onto the matching lead, deal, contact or company automatically. Adding, restarting or removing a number is a one-click action from the connections screen.
Who on your team can use each number?
Access is controlled per connection, not all-or-nothing. As an admin you grant each Bitrix24 user permission to the specific WhatsApp numbers they should handle — sales sees the sales line, support sees the support line, and nobody sees numbers outside their remit. Several teammates can work the same number at the same time without conflicts or double-replies, because every message is synced through Bitrix24 Open Lines rather than a single phone. Permissions are granular and take effect immediately, so onboarding a new agent or revoking access when someone leaves is instant. All connection management and permission controls are admin-only, while the CRM widget on a lead or deal stays available to every user who needs to read and reply to the conversations they are assigned to.
Can you build WhatsApp chatbots without code?
Yes — WASync includes a visual Chat Flows builder, so you design WhatsApp chatbots by dragging blocks on a canvas instead of writing code. Snap together Question, Message, Router, Set Field and Escalate blocks to ask a lead something, branch on their answer, and save each reply straight into a Bitrix24 CRM field on the lead, deal or contact. Flows can move a deal through pipeline stages automatically as the conversation progresses, then hand off to a human operator at any point with the full history attached. A built-in preview simulator lets you test the whole conversation before it goes live, so you catch dead-ends and wrong branches without messaging a real customer. Chat Flows run on both QR and official API connections.
How does AI automation work in WASync?
AI automation is included on every plan and runs inside Bitrix24 robots. Drop the WASync AI robot into any Lead or Deal workflow and it generates a personalised WhatsApp reply from your live CRM data — lead source, deal stage, contact name, custom fields and more. You bring your own provider key: OpenAI, Anthropic, Google or DeepSeek, stored encrypted with AES-256-GCM and never logged, so you pay the model vendor directly with no markup. Set a backup model that takes over automatically if your primary provider is rate-limited or down, so messages still send. Prompt templates, system instructions and output language are configurable per automation, and you choose whether the robot sends automatically or queues each message for a human to approve first.
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