Everything You Need to Connect WhatsApp with Bitrix24
Built by Bitrix24 integration experts. WASync connects your WhatsApp number to Bitrix24 by QR or the official WhatsApp Business API (Meta), mirrors conversations into Open Lines and the CRM widget, and adds AI-generated messages inside Bitrix24 robots — included on every plan, from €15/month.
- Instant message delivery from WhatsApp to Bitrix24 CRM
- Send messages from Bitrix24 to any WhatsApp contact
- Preserve full conversation history in CRM
- Support for all message types (text, emojis, formatting)
- Question, Message, Router, Set Field and Escalate blocks you snap together visually
- Save customer answers directly into CRM fields on the lead, deal or contact
- Move deals through pipeline stages automatically as the conversation progresses
- Hand the chat to a human operator at any moment — with the full history attached
- Trigger WhatsApp messages from any Lead or Deal workflow stage
- Send plain text, AI-generated messages, or Meta-approved templates via Bitrix24 robots
- Auto-send or queue messages for a human to approve
- Automatically create leads from WhatsApp conversations
- Link messages to existing contacts, deals, and companies
- Update CRM fields based on WhatsApp interactions
- Access full customer context during conversations
- Messages and media flow both ways between the WhatsApp group and Bitrix24
- The whole team follows group conversations without touching a phone
- Group history stays searchable inside Bitrix24
- Record and send WhatsApp voice messages from the widget
- Images, documents, audio and video in both directions
- Voice notes are converted so they play natively in WhatsApp
- Media lands on the deal timeline alongside the conversation
- Reserve and manage your business @username without leaving Bitrix24
- Pick from Meta's reserved suggestions for the best approval odds
- Block or unblock numbers — the block list stays in live sync with Meta
- Clear reasons when a block is refused (like WhatsApp's 24-hour rule)
- Grant WhatsApp connections per user with granular permissions
- Multiple team members work the same number without conflicts
- API keys and tokens stored encrypted (AES-256-GCM)
- GDPR-compliant data handling
Bitrix24 robots, AI-powered
Drop the WASync robot into any Lead or Deal workflow. It generates a message and sends it via your linked WhatsApp number.
Bring your own AI key
OpenAI, Anthropic, or Google. Encrypted at rest with AES-256-GCM, never logged. You pay your AI provider directly — no markup from us.
Prompt templates with CRM variables
Drop in lead source, deal stage, contact name, custom fields, and more. System instructions, output language, and per-automation model overrides are fully supported.
Auto-send or confirm-first
Let the robot send automatically, or queue messages for a human to approve before they go out. Live preview before saving.
Use cases: Facebook Lead Ads first-touch, sales follow-ups, multilingual support, post-purchase reminders.
See pricingAdditional Benefits
Ways to connect
By QR with your existing number, or the official WhatsApp Business API (Meta)
WhatsApp QR from €15/mo
€12.50/mo on annual billing — pay 10 months, get 2 free
WhatsApp Business API from €25/mo
Bring your own OpenAI, Anthropic, or Gemini key
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