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Legal

End User License Agreement (EULA)

for the Bitrix24 application WASync — WhatsApp QR & Business API

Version 1.0 — effective 13 November 2026.

1. Parties and subject

This End User License Agreement ("Agreement") is a legal agreement between you and the Licensor about the use of the Application.

  • Application (the Bitrix24 solution): the application WASync — WhatsApp QR & Business API (code tdacrm.wasync), published in Bitrix24 Market, together with its updates and documentation.
  • Licensor: TDACRM Solutions SRL, a company registered in Romania, VAT RO45930062, Trade Register J2022006628406, Str. Ion Câmpineanu nr. 23, Sector 1, București, România. The Licensor is the developer and the owner of the Application.
  • You: the person who installs or uses the Application and, where it is installed for an organisation, that organisation. The person accepting this Agreement confirms that they are authorised to accept it on the organisation's behalf.

By installing or using the Application in a Bitrix24 account you accept this Agreement. If you do not agree, do not install or use the Application.

2. Licence

The Licensor grants you a non-exclusive, non-transferable right, without the right to sublicense, to install the Application in your Bitrix24 account and to use it for your own business purposes, for as long as this Agreement is in force and within the limits of the plan you have chosen.

Each WhatsApp number connected through the Application starts with a free trial. After the trial, use of that number requires a paid subscription. The plans, prices and the length of the trial are published at wasync.app/pricing and in the Application.

3. Restrictions

You may not:

  • copy, modify, decompile or reverse engineer the Application, except where the law gives you that right and it cannot be excluded;
  • sell, rent, sublicense or otherwise make the Application available to third parties as your own product;
  • remove or bypass its licensing, trial or technical limits;
  • use the Application to send unsolicited messages, or in breach of the law or of the terms and policies of WhatsApp, Meta or Bitrix24.

4. Intellectual property

The Application is licensed, not sold. All rights in the Application, including its code, design and documentation, belong to the Licensor. Your data remains yours. Bitrix24 is a trademark of its owner; WhatsApp is a trademark of WhatsApp LLC. The Application is an independent product of the Licensor.

5. Third-party services

The Application works together with services that the Licensor does not control: your Bitrix24 account, WhatsApp and, for numbers on the WhatsApp Business API, the Meta platform. Your use of those services is governed by their own terms, and fees charged by Meta for messages and calls are billed to you by Meta. The owner of Bitrix24 is not a party to this Agreement and is not responsible for the Application or for its support.

6. Fees and payment

Subscriptions, payment, renewal, cancellation and refunds are described in the WASync Terms & Conditions.

7. Personal data

The Licensor processes personal data as described in the Privacy Policy and, for the data you process through the Application, under the Data Processing Addendum.

8. Updates and support

The Licensor may update the Application, including by adding, changing or removing functions. Support is provided in writing, at [email protected] and through the contacts listed on the Application page in Bitrix24 Market.

9. Warranty

The Application is provided "as is". To the extent permitted by law, the Licensor gives no warranty that it will be uninterrupted, free of errors or fit for a particular purpose, and is not responsible for interruptions caused by Bitrix24, WhatsApp, Meta or other third parties.

10. Limitation of liability

To the extent permitted by law, the Licensor is not liable for indirect, incidental or consequential damages, and its total liability under this Agreement is limited to the fees you paid for the Application in the 12 months before the claim. Nothing in this Agreement limits liability that cannot be limited by law, or the rights you have as a consumer under mandatory law.

11. Term and termination

This Agreement applies from the moment you install the Application until you uninstall it. You may end it at any time by uninstalling the Application. The Licensor may suspend or end your right to use the Application if you breach this Agreement or the Terms & Conditions. When the Agreement ends, the licence ends; what happens to your data is described in the Privacy Policy.

12. Relationship with other documents

The Terms & Conditions, the Privacy Policy and the Data Processing Addendum also apply to your use of the Application. If they conflict with this Agreement on the licence to the Application, this Agreement prevails.

13. Changes

The Licensor may change this Agreement by publishing a new version on this page with a new effective date. Continuing to use the Application after that date means you accept the new version.

14. Governing law

This Agreement is governed by the laws of Romania and applicable European Union law. Disputes that cannot be settled by negotiation are subject to the jurisdiction of the courts of Bucharest, Romania.

15. Contact

TDACRM Solutions SRL — [email protected].